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Legal

Refund & Cancellation Policy

Version 1.1.0Effective September 29, 2026Draft — under review

TL;DR — the short version

  • Subscriptions are billed in advance and renew automatically until you cancel.
  • You can cancel any time. You keep access until the end of the period you've paid for.
  • Periods that have already started aren't refunded, but we'll always fix billing mistakes.
  • Please contact us before disputing a charge with your bank.
  • Plan prices and trial details are still being finalized.

This summary is for convenience only. The full text below is what applies.

This Refund & Cancellation Policy is part of the Terms of Service between Scanvato Labs LLC, a Texas limited liability company that operates Bay2Bill ("we" or "us"), and the business using Bay2Bill (the "Shop" or "you").

Plans and prices are still being finalized. Items marked [PRICING TBD] will be completed when self-service plans launch. Shops onboarded directly during our pilot follow the terms agreed with us in writing, and this policy applies to anything those terms don't cover.

1. Subscriptions and billing

  • Plans. Bay2Bill is sold as a subscription. Plan names, prices and included features are shown on our pricing page or in your order. [PRICING TBD]
  • Billing cycle. Subscriptions are billed in advance, monthly or yearly depending on the plan you choose, starting on the day your paid subscription begins. [PRICING TBD]
  • Automatic renewal. Your subscription renews automatically at the end of each billing period, at the then-current price, until you cancel. We will email the account owner before an annual subscription renews.
  • Payment method. You authorize us and our payment processor to charge your payment method on file for each billing period, plus applicable taxes. You must keep a valid payment method on file.
  • Price changes. We will give at least 30 days' notice before a price change affects your next billing period. If you do not agree, you may cancel before it takes effect.
  • Upgrades and downgrades. Upgrades take effect immediately and may be charged a prorated amount for the rest of the current period. Downgrades take effect at the start of the next billing period.

2. Free trials and pilot access

  • If a free trial is offered, its length will be shown when you sign up. [PRICING TBD]
  • We will not charge you during a trial. If you add a payment method and do not cancel before the trial ends, your paid subscription starts automatically.
  • Pilot access may be free or discounted, may be time-limited, and may be changed or ended by us with notice.

3. Cancellation

  • How to cancel. The account owner may cancel at any time by emailing support@bay2bill.com (or, once available, in the app's billing settings).
  • When it takes effect. Cancellation takes effect at the end of the current billing period. You keep access until then, and you will not be charged again.
  • Your data. After your subscription ends, you may request an export of your data for 30 days, as described in the Terms of Service.

4. Refunds

  • No refunds for started periods. Fees are non-refundable once a billing period has started, including for partial months or years, unused features, or downgrades, except as stated in this policy or required by law.
  • Billing errors. If we charged you incorrectly (for example, a duplicate charge or a charge after a timely cancellation), tell us within 60 days of the charge and we will refund the incorrect amount.
  • Termination by us without cause. If we discontinue the Service or terminate your account for reasons other than your breach, we will refund any prepaid fees for the unused part of the billing period.
  • Local law. Where the law of your location gives you a non-waivable right to a refund, we will honor it.

5. Service credits

If the Service misses the availability target in the Terms of Service in a given month because of a problem within our control, you may request a service credit by emailing support@bay2bill.com within 30 days after the end of that month. Credits are granted at our reasonable discretion, are applied to future invoices, have no cash value, and will not exceed 25% of that month's subscription fee. Service credits are your only remedy for availability issues.

6. Failed payments and chargebacks

  • Failed payments. If a payment fails, we will notify you and retry. If it is not resolved within 14 days, we may suspend the account until it is paid.
  • Contact us first. If you believe a charge is wrong, please contact support@bay2bill.com before disputing it with your bank or card issuer. Most billing questions can be fixed quickly.
  • Chargebacks. If you dispute a valid charge without first contacting us, we may suspend the account while the dispute is open. You agree to reimburse any dispute fees and reasonable collection costs we incur for chargebacks that are decided in our favor or that you initiate without good cause, as described in the indemnification section of the Terms of Service.

7. Contact

Scanvato Labs LLC (operator of Bay2Bill)
3808 Smoke Tree Ln, McKinney, TX 75070
Billing questions: support@bay2bill.com